Returns and Exchange

Returns and Exchanges Policy

At Cracker Displays, we strive to ensure that every customer is satisfied with their purchase. If you receive a faulty or damaged item, we are here to assist you with returns and exchanges. Please review the following information regarding our returns and exchanges policy:

Faulty Product Returns Only

We understand the importance of receiving your products in perfect condition. If, unfortunately, you receive a faulty or damaged item, we are here to assist you.

Conditions for Returns 

Returns are accepted only for products deemed faulty or damaged upon delivery.

Please inspect your nutcracker upon receipt and notify us immediately if you notice any defects.

Returns must be initiated within 7 days of receiving the product.

Return Process

Contact our customer support team at [insert contact details] to report the fault and initiate the return process.

Provide relevant details such as order number, description of the fault, and any accompanying images if possible.

Our team will assess your request and provide further instructions on returning the product.

Return Shipping

We will provide instructions on how to return the faulty product.

Return shipping costs may be covered by us, depending on the nature of the fault.

Refund or Replacement: Upon receiving the returned product, we will inspect it to verify the reported fault.

If the fault is confirmed, you will be eligible for either a refund or a replacement.

Refunds will be processed to the original payment method used for the purchase.

No Change of Mind Returns

Please note that we do not accept returns for change of mind.

If you have any questions or concerns regarding our returns policy, feel free to contact our customer support team for assistance.